Lamer Travel Agency

FAQ

Love travel and discover

Thank you for being on our website. On this page, we will answer some questions that will help you understand our services and how to deal with them. This is all for your convenience.


From where do you provide your services?

We provide our services from the charming city of Hurghada on the Red Sea coast in Egypt

You can view the list of trips provided by our company through the following link https://lamertravelagency.com/en/Egypt-Tours Where you can choose the desired trip and send your request through the trip details page. After that, we will receive your request and contact you to confirm the date and all the details.

Of course, it is preferable to book in advance to ensure the best organization of your trip.

Yes, you can cancel without deducting some expenses as follows:
  • 50% one day before the trip 
  • 100% on the day of the trip 
Notes:
  • Please note that if you decide to cancel one day before the trip you will be charged 50% of the trip fees, however if you decide to change to any other preferred excursions there will be no fees added. 
  • You can reschedule free of charge up till 24 hours prior to a trip start time.
  • You can cancel by contacting us either via our 24 - hours service phone, or via our service WhatsApp.
  • Refund of your trip will be transferred one day after your cancellation.
  • Please note that depending on the payment method and your own bank / card issuer it can take up till 2 working weeks to receive money back in your account. 
  • If any of your booked trips are cancelled, you will be notified either by phone or via a message as soon as possible, and a full - refund will be made.

The safety and well-being of our guests are our top priorities. We adhere to strict safety protocols and guidelines set forth by local authorities and health organizations. Our tour guides are trained in first aid and emergency procedures, and we regularly sanitize our vehicles and equipment.

Additionally, we limit group sizes to ensure adequate social distancing and provide personal protective equipment such as masks and hand sanitizer to all participants.

We value your feedback and strive to continually improve our services. You can leave a review of your tour experience on our website, social media pages, or popular review platforms such as TripAdvisor or Google Reviews.

Alternatively, you can share your feedback directly with our customer support team via email or phone. We appreciate your input and look forward to hearing about your experience!

By addressing these common questions and concerns in your FAQ section, you can provide valuable information to your customers, alleviate any potential doubts or uncertainties, and streamline the booking process.

Customer Support

If you have any questions, pre-sale questions or any problem, just contact with us.

Email Us

Call support center

You can find out about copyright protection, what Intellectual Property is, and why it is important to you

Call Now